Return Policy

At Farm & Ranch Depot we want you to be fully satisfied with your purchase. Farm & Ranch Depot will accept returns/exchanges with prior approval and a valid return material authorization (RMA) number. Any returns/exchanges received without an RMA number will be refused. Request for return/exchange must be made within 15 days from receipt of goods. All returns or exchanges must be received within 10 business days from the date the RMA is issued. Failure to follow these directions will result in your item(s) being returned and no credit issued. Returns may be subject to a 20% restocking fee based on our supplier requirements.  Merchandise must be returned pre-paid by the customer as FarmandRanchDepot.com will not accept any returns sent COD. Unfortunately we cannot refund shipping charges for any return or exchange.

The returned item must be NEW in its original condition and box; including all parts, accessories, instructions, tags and packaging. Used items are NOT returnable.  Following these guidelines will prevent any unnecessary charges. Please be sure to purchase insurance on your package. We do not accept returns on damaged or used merchandise and may charge you to send your merchandise back. Any and all custom orders and large, heavy items such as grain bins, cattle guards, and outdoor structures are NOT returnable. Please be sure you want them before ordering!! 

If you refuse a delivery on a product that you ordered due to buyer's remorse, you will only be credited the cost of the item, less the cost of shipping each way since we will be forced to cover the shipping costs to return the item to the warehouse.

On returns, when processing the refund, your original payment method will be credited (less any applicable fees) once your return is processed. If you paid by check, your account will be credited. 

As a reminder, please note that most larger items, including any item that is delivered via freight truck, such as grain bins, shed kits, chicken coops, playhouses, greenhouses, cattle guards and other heavy/large items are NOT eligible for return due to logistical restrictions.

HYDRAULIC CYLINDER RETURN POLICY:

Cylinders may be returned within 15 days of receiving them AND only if they are in unused, original condition in their original packaging. Cylinders that show signs of use or that have been filled with fluid are NOT returnable. Please be sure to take all of your measurements very carefully before ordering! This saves you and us a lot of time and money! If you would like to return your order, please contact us to obtain an RMA and the proper return shipping address, and we will be happy to help. Please be advised that the customer is responsible for the shipping costs for the return. Also, some of our manufacturers charge a restocking fee of up to 20%, which we will have to pass along to you. Again, please double check all measurements and specs BEFORE ordering your cylinder(s)! Thank you for your understanding!

WARRANTY DISCLAIMER:

We are not a manufacturer. We are a retailer and an authorized dealer for the manufacturers that we represent. Since we do not manufacture any of the items we sell, we do not offer warranties. Most of the products that we sell are warrantied by the manufacturers. All warranty claims that arise after receiving your item will be between you and the respective manufacturer of the product.  If you need help filing a warranty claim with a manufacturer, we will do our best to help you out.  Please keep in mind that each manufacturer we represent has a unique warranty policy.  Rebuilt or used items may not have any warranty at all.  If you have any questions about a certain product's warranty policy, please contact us BEFORE making your purchase.